434 views
New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Michael Zomber

3007 Temple Gate Rd.

Baltimore, MD 21209

410-299-****

zomber@***.net

January 4, 2015

To whom it may concern:

I am writing in regards to electricity supplier Energy Plus Holdings LLC under a contract with the BGE utility.

In the summer of 2014, I signed up with Energy Plus Holdings LLC. due to their low promotional rate and offers for rewards points in conjunction with my Marriot Visa card. There was no clear communication that this was a variable rate and certainly no details were provided as to how the rate would be changed throughout the service period. For the first few months, the rate remained low and my BGE bill was as it always has been, between $150-$250 monthly, depending on seasonal energy use requirements. My November bill was $347, much higher than usual, but I attributed that to possible higher energy usage. However, in December my energy bill was $542.77, and upon closer look I realized that the rate per kwh being charged by Energy plus is19.39 cents, whereas the SOS rate is 8.75 cents/kwh. Based on the SOS rate, my bill should have been no more than $300. There was no warning before this enormous rate increase was enacted and there was no opportunity to review my options and cancel my plan.

Upon research into online reviews, I discovered that hundreds of other consumers have had the same complaint; Energy Plus offers an initial bait rate and then without warning raises the rates to 13 cents and then 19 cents, resulting in exorbitant and outrageously high utility bills. This company has been the target of multiple class action lawsuits due to their duplicitous pricing and price gouging techniques. This is absolutely unacceptable. I am demanding a $300 rebate for months of price gouging and obscene rate increases without warning.

In addition, I would recommend that this company be investigated for consumer fraud and that it should be communicated to the company that if they continue with these unscrupulous practices, they should not be entitled to provide energy services in Maryland. I am not the first person to be adversely affected by this company's fraudulent activities and if nothing is done to stop them, I will not be the last.

Thanks for your understanding and I look forwards to a favorable response soon.

Sincerely yours,

Michael Zomber

Reason of review: Pricing issue.

Monetary Loss: $300.

Preferred solution: Price reduction.

Energy Plus Holdings Cons: Pricing, Promotions.

Location: Baltimore, Maryland

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I never signed up for this company..... Going to find out tomorrow who authorized it! Very upset this company and the way they do business!

Guest

I am in the same boat, and considering to file a complaint with Maryland consumer services commission and with Maryland Attorney General to investigate Energy Plus rate gouging.

Guest

What does "SOS" mean, as in "the SOS rate"? I have never seen a variable rate that didn't make it clear in the fine print that the provider could raise the price at will.

For that reason, I don't believe that a class action suit would get anywhere or even be filed.

While the promotional rate appears deceptive at face value, failure to read the terms of a contract that you "sign" or agree to will affect your defense. I am not affiliated with Energy Plus Holdings, or any other electric provider, by the way.

Energy Plus Holdings Reviews

  1. 7 reviews
  2. 2 reviews
  3. 1 review
  4. 0 reviews
  5. 0 reviews
Energy Plus Holdings reviews